Are Titan 1918 scissors made in Japan?
Titan 1918 hand made scissors are made in Taiwan and not in Japan using age old Japanese forging, tempering, honing, sharpening and two piece welding techniques. Cheaper made scissors by other manufacturers make the template out of a single cast. The term 'Japanese made' can be misleading as it implies that the scissors steel material is made in Japan and not necessarily means that the hair scissors were made in Japan. Authentic Japanese made scissors are expensive due to the quality of alloys they use in making them. Labour costs in Japan are very high and the number of steps required in making the scissors are often high, as much as 200 steps required. Hence, this is reflected in the cost of a truly Japanese made scissors. Hair Scissors made in Taiwan are made at the fraction of the cost of a scissors made in Japan, whilst still retaining decent quality.
Which steels are used in Titan 1918 Scissors?
We use Japanese made steels VG-10 (Takefu Special Steel Co. Ltd.,), ATS314 from Hitachi Japan and use 440C & SUS440C from Aitchi Techno Metals Japan. We have certificates of analysis for the steel compositions to authenticate the steels.
Do You Ship Internationally?
Yes, we ship to Europe, USA and Canada. Unfortunately, we do not ship to Italy, Asia, Africa and the Middle East due to a very unreliable postal delivery service that often leads to delays of upto 4 to 5 weeks in customs.
Which Courier Service do you use?
For UK orders we use Royal Mail First Class Tracked and Signed for service for next day delivery. For Europe, USA and Canada we use Airsure Express by Royal Mail with Tracking. Current delivery for countries in these continents takes between 9 and 14 days, sometimes even less, especially for Germany and France. Prior to the corona virus pandemic, delivery was half this time.
How can I track my order?
By entering your Tracking number in this link: https://www.royalmail.com/track-your-item Your tracking number will be assigned and emailed to you after mailing your item.
Will there be any custom and duty tax charges?
There are no customs and duty tax charges for items sent to any country in the EU and the USA (for items less than value of $800) mailed from the United Kingdom. Although, we cannot guarantee if there will be any custom charges for items sent to Canada and countries outside the EU, we have yet to experience any client that has been levied import charges and we have regular clients from these countries.
Can I exchange/return my item if not satisfied?
Yes, you may return them in good condition within 30 days for a refund, replacement or exchange if not satisfied with your scissors. You will only have to bear the cost for mailing the items back. All items returned must be done with tracking for proof of return. Please contact us by email for returning instructions.
How long will my refund take?
As soon as we receive the scissors back, we will refund the amount back to your account. It may take upto 3 days for the refund to process.